Mapping the outcomes of calls to 'healthdirect Australia'

Project Supporters:

Healthdirect Australia

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Project Members
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Ph +61 (2) 9385 0644
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Senior Research Fellow
Ph 02 9385 0646
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Research Staff
Ph 02 9385 0694
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Research Fellow
Ph 02 9385 0697
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Ms Deborah Randall
Research Fellow
Project Collaborators: External

Ms Maureen Robinson
Healthdirect Australia

Ms Mary Byrne
Healthdirect Australia

Mr Carlo Leonessa
Healthdirect Australia

Mr Andrew Cole
Healthdirect Australia

Associate Professor Anthony Lawler
University of Tasmania

Project Main Description

Funded by healthdirect Australia.

healthdirect Australia provides a telephone-based health care triage and advice service known as healthdirect Australia. This project uses linked operational call data with routinely collected data (including emergency department data, hospital admissions and mortality data) and the 45 and Up Study baseline questionnaire. The project will examine a) to what extent is healthdirect Australia advice being followed, b) patient outcomes following calls to healthdirect Australia, c) the characteristics of patients who are less likely to follow advice and/or have unfavourable outcomes and d) explore how features of healthdirect Australia service provision relate to a) and c) above.


Project Supporters

Healthdirect Australia

Project Contacts

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